FAQ

User need to enter the URL in the web browser. URL:- e-lala.biz/admin then user needs to press enter button on keyboard. User needs to enter User ID and password which will be provided by the E-Lala Admin Team, Nagpur.


How to enter login details?

User will find the login screen once he opens e-lala.biz/admin , user needs to enter the login credentials provided by E-Lala Admin Team, Nagpur.


What is the use of retailer master dashboard and its features?

In Retailer Master Dashboard of the e-lala.biz the following features are available.
  • Total Orders
  • Total Sales
  • Total Customers
  • People Online


How to get all categories details?

After login, user can see a list of functions on the left panel of the dashboard. User needs to click on Catalog -> Categories. There he can find the list of categories for his store.User can choose the available categories for his store from the listed categories.


How to request a category?

After login, user can see a list of functions on the left panel of the dashboard. User needs to click on Catalog -> Categories then Click on Request a category button. User need to mention new category name in Category Name field then click on send icon button.

How to edit a category?

After login, user can see a list of functions on the left panel of the dashboard. User needs to click on Catalog -> Categories then click on the edit button of the respective category. After editing, user needs to click on save button to save the changes.


How to get all product details?

After login, user can see a list of functions on the left panel of the dashboard. User needs to click on Catalog -> Products. There he can find the list of products for his store.


How to add a product on the portal?

After login, user can see a list of functions on the left panel of the dashboard. User needs to click on Catalog -> Products. On the top right of the screen user needs to click on add button (+ sign) to add the products on his store. Upon clicking the add button (+ sign), Add Product screen will visible to the user. The following steps have to be performed to add the product.
  • In the General tab, enter the Product Name in the Product Name field. (This will appear as product name on the front end / website)
  • Enter the Product description in the Description field.
  • Enter the Meta Tag Title same as the Product Name in the Meta Tag Title field.
  • In the data tab, upload the image of the product in the image field.
  • Enter the Model number / name in the Model field.
  • Enter the SKU (Stock Keeping Unit) in the SKU field.
  • Enter the landing cost of the product in the Cost field, if available.
  • Enter the Retail Price of the Product in the Retail Price field, if available.
  • Enter the MRP of the Product which is visible in the Store front end / Website.
  • Retail margin is automatically calculated if Retail price is entered.
  • Enter the Quantity / Stock of the product available.
  • Out of stock status should always be Out Of Stock. (If the stock is not available or the stock is zero then for the product the Out Of Stock status will appear on the Front End)
  • In the Link tab, enter the Manufacturer name in the Manufacturer field. (Name of the Products Brand)
  • In the Categories section, select the name of the Product category applicable for the Product by simply click on the small empty box which appears before the category name.
  • Enter the Related Product name in the Related Product field, this is an auto suggest field where all the product names are auto populated in this field.
  • In the Attribute tab, enter the Attribute of the Product in the Attribute field; a product can have multiple Attributes, multiple attributes can be added by clicking the “Add Attribute Buttonâ€� Attributes are nothing but the Specification for the Product. (Example: RAM Memory, Camera, Processor, etc.)
  • In the Option tab, enter the Option of the Product in the Option field; a product can have multiple Options, multiple Options can be added by clicking the “Add Option Buttonâ€� Option is nothing but the Options for the Product. (Example: Size, Length, Weight, Area, etc.)
  • In the Discount tab, enter the Discount of the product, the percentage of the discount given to the product should be entered in the Discount % field, the discount is automatically calculated for the Product. Date range can be assigned for the applicable of the Discount. Multiple discounts can be entered for multiple date range.
  • In the Additional images tab, upload the multiple images of the product in the image field.

How to edit a product?

User needs to click on Catalog -> Products. User can see all the list of products available in the store. In the list of Products table, user needs to click on the Edit button in the Action column. After clicking the edit button all the product information is pre-populated in the product fields, user can make the changes accordingly.

How to change the price of the product?

User needs to click on Catalog -> Products. User can see all the list of products available in the store. In the list of Products table, user needs to click on the Edit button in the Action column. Then user needs to click on Data tab under Edit Product. In the Data tab, edit the MRP of the Product which is visible in the Store front end and then click on the save button.


How to deactivate product?

User needs to click on Catalog -> Products. User can see all the list of products available in the store. In the list of Products table, user needs to click on the Edit button in the Action column. In the Data tab user can change the status of the product to Enable / Disable. To make the change live user has to click on save button.

How to give discount on a product?

User needs to click on Catalog -> Products. User can see all the list of products available in the store. In the list of Products table, user needs to click on the Edit button in the Action column. In the Discount tab, enter the Discount of the product, the percentage of the discount given to the product should be entered in the Discount % field, the discount is automatically calculated for the Product. Date range can be assigned for the applicable of the Discount. Multiple discounts can be entered for multiple date range.

How to get list of the customers?

User needs to click on Customers -> Customers. User can see all the list of Customers registered in the store.


How to deactivate a user?

User needs to click on Customers -> Customers. User can see all the list of Customers registered in the store. In the list of Customer table, user needs to click on the View button in the Action column. In the General tab, user can Enable/Disable the status of the Customer.


How to create customer groups?

User needs to click on Customers -> Customer Group. Then click on add button to create new group. User can add the registered customers to the customers group, by selection and click on Add to group button, after that click on save button.

How to get order details?

  • Option-I : Order details can be found on the Retailer name Dashboard. User needs to click on the View more.. on the Orders tab. All the list of order information is visible.
  • Option-II : Orders can also be found by click on Sales -> Orders.
User can see the order details by clicking on View order button.


How to change the status of the order?

User needs to click on Sales -> Orders. User can see all the list of Orders for the store. In the list of Order table, user needs to click on the View button in the Action column. Below are more tabs available in the Order section.
  • In the Order Details tab, the entire order summary is visible to the user.
  • In the Payment Details tab, the customer payment details are visible in this section.
  • In the Products tab, the products ordered by the customer are visible in this section.

How to cancel the order?

User needs to click on Sales -> Orders. User can see all the list of Orders for the store. In the list of Order table, user needs to click on the View button in the Action column. In the Customer History tab, user can change the status of the Order in the Add Order History section to Canceled. This will cancel the order.

How to get total sales?

Total sales details can be found on the Retailer name Dashboard. User needs to click on the View more... on the Total sales tab. User can see the order details by clicking on View order button.

How to send email to all users about new product info / offers?

User needs to click on Marketing -> Mails. User can send the mail to all the Customers or can send the mail to a specific group. He need to add the Subject of the Mail and a brief message of the mail in WYSIWYG (What-You-See-Is-What-You-Get) editor.

How to run a campaign?

User needs to click on Marketing -> Mails. User can send the mail to all the Customers or can send the mail to a specific group. He need to add the Subject for the campaign and a brief message for the campaign in WYSIWYG (What-You-See-Is-What-You-Get) editor.

Reports

Reports - How to check product view report?

User needs to click on Reports -> Viewed. User can see the product view report. In viewed report user can see the viewed and purchased count of all products.


Reports - How to check product purchased report?

User needs to click on Reports -> Purchased. User can see the product purchased report.


Reports - How to check customer purchased report?

User needs to click on Reports -> Customers. User can see the customer purchase report.

Reports - How to check how many orders received in the morning, afternoon and evening?

User needs to click on Reports -> Sale By Period. User can see the orders received in the morning / afternoon and evening.

Reports - How to check how many orders received from different area?

User needs to click on Reports -> Sale by Area. User can see many orders received from different area.


How to check - uncheck the shipping time slot ?

User needs to click on shipping time slot. User can check or uncheck the available shipping time slot for his store.


How to update your profile?

To update your profile on store, user needs to click on Personal Details -> Update Profile. In General tab, user can change the first name, last name, Contact number, email id, description. In Address tab user can update the address, state, city, post code.


How to change password?

To change the password user needs to click on Personal Details -> Change password, user needs to enter desired password in the password field then same password to be enter in the confirm field. After this user needs to click on save button to change the password.